Made-To-Order

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“FIND YOUR MORE IN LESS”

BUY LESS - CHOOSE WELL - MAKE IT LAST

Are you ready to experience Make-to-order (MTO) service from Graphé? You can now place orders that are tailored to your exact size and fit your body, as well as personalize the details that you want.
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MTO CUSTOMERS

If you are a lady who enjoys shopping, wants to experience many different designs and styles but still matches your own personality, looks for a selective fashion solution in both sewing details and lifestyle, and loves the values and meanings that form a product, MTO is for you.
REASONS YOU SHOULD CHOOSE MTO FROM Graphé

Graphé MTO is the balance between:
Delicate fashion design | High applicability
Lasting worths | Modern values
Well-detailed quality | Easy-care material
Make-to-order | Optimal production time (1-4 days)
Whole-hearted service | Clear warranty policies

Steps

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Select designs and provide body measurements

- Online: Customers select a design and provide body measurements, weight, and height, as well as any special requirements through Graphé’s online pages.
- Offline: Customers directly visit the store at 18B Truong Son, Ward 15, District 10, HCMC to be measured & advised.
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Consultation and confirmation

Graphé receives information, consults and confirms the completion time for design and delivery, which ranges from 1–4 days.
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Receipt & Payment

Customers can visit the store to try on and require immediate adjustment /or COD ship (+ shipping fee).
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Product warranty

The warranty period is 15 days from the date of receipt.
- 1st time: Adjustment and two-way delivery service are completely FREE.
- From 2nd time: Adjustment fee depends on the product and requirements, from 50,000 to 200,000 + two-way shipping fee.

Frequently asked questions

  • How to take body measurements?
    Here are the instructions on how to measure three measurements correctly with a tape measure: [hình/link]
    Bust: Take the measuring tape around your back and measure across the fullest part of your chest.
    Waist: Take the measuring tape around the smallest part of your waist / 3-5 cm above your belly button.
    Hip: Take the measuring tape around the roundest part of your bottom.

    Note:
    Put on the right undergarments and a thin layer of clothing.
    Keep the tape measure parallel to the floor.
    Rotate your body while measuring to make sure the tape measure is at the smallest/roundest part.
  • You want to return the garment since it does not fit you?
    As each product has been tailored according to the customer's measurements, you cannot change the size, but please rest assured that Graphé has a completely free policy for the first adjustment.
    Don't forget to re-check the correct measurement at the time of order so that the product is best fitted.
  • Why is the price of Graphé so high?
    When compared to the amount of money you spend on mass-produced products, investing a sum to have completely satisfied and fitted outfits is a wise choice. Besides, a designed item is also more durable, has long-lasting value, and provides you with a higher frequency of satisfaction.
    It is hard to overlook the entire process, from sample to production, that is in Graphé's closed process to ensure the highest possible product quality reaches your hands. However, colours and fabric materials are carefully selected for each design, so each item will be distinct and unique in the market.
  • Do you have products designed to individual requirements?
    Graphé is willing to receive design orders as required and we have our own designers to help you outline ideas following your interests, as well as provide suggestions for your outfit to be the most perfect.
  • Do you have any sizes available?
    Each Graphé design has a S-M-L basic size and is displayed at the store for you to try on.
  • If the defective product is detected, what should I do?
    If you have any of the following problems, don't worry; your order will be replaced by a brand new product.
    The product has been used, is dirty, damaged, or has an unusual odour;
    The product has defected and is no longer intact (rip, thread out, hole, flaws, fading, etc);
    Wrong delivery/lack of products compared to orders (colours, size, quantity, product type, etc);
    * Note: The product will be returned within 2 days of receiving the goods, provided that it has not yet been used and the label, tag, and accessories are intact.
  • Is the actual product the same as the product images?
    Graphé guaranteed that the entire images were taken from 100% real products. The seam and form details are fully accurate compared to the pattern. However, the colour can differ by about 80% due to different lighting conditions.