EXCHANGE POLICY

1. Are online purchased merchandises eligible for Exchange?

Yes. We allow exchange within 15 days of receiving the product. Please DM our facebook, instagram or email team@graphe.vn to enquire for an exchange.

2. What are the conditions for exchanging items?

• Item(s) that meets the following 5 conditions: (1) unworn, (2) odorless, (3) clean, (4) have not been deformed and scratched, (5) intact of
  tag.
• Item(s) purchased via discount coupons or promotional programs cannot be exchanged or returned.

3. Can I exchange to different items?

You can only exchange item(s) to those with the same or higher price. The cost difference is at your own expense.

4. How is the shipping fee for exchanging items?

We will cover the 2-way shipping cost for returning manufacturing defective products. For other reasons, the 2-way shipping costs are at your expenses.

RETURN POLICY

1. Are online purchased merchandises eligible for Returns?

Yes. We allow return within 5 days of receiving the product. Please DM our facebook, instagram or email team@graphe.vn to enquire for an exchange.

2. What are the conditions for returning items?

• Item(s) that meets the following 5 conditions: (1) unworn, (2) odorless, (3) clean, (4) have not been deformed and scratched, (5) intact of
  tag and invoice.
• Item(s) purchased via discount coupons or promotional programs cannot be exchanged or returned.

3. How is the shipping fee for returning items

We will cover the 2-way shipping cost for returning manufacturing defective products. For other reasons, the 2-way shipping costs are at your expenses.